Privacy Policy - Hawabazi

Last Updated: 15 July, 2026

1. Introduction

Hawabazi (“we,” “us,” “our”) respects the privacy of its customers and users (“you”) and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit hawabazi.shop or make a purchase from us, in accordance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

We collect only the information necessary for our business purposes, such as fulfilling your order, keeping you informed of its status, and providing relevant services. We do not store your full credit/debit card information, and we do not rent or sell your personal information.

2. Information We Collect

2.1 Information you provide directly:

Name, gender, email address, phone number
Billing and shipping address
Payment information (processed by third-party gateways; we do not store full card details)
Order history and preferences
Information submitted through contact forms, corporate gifting enquiries, newsletter sign-ups, or customer support

2.2 Information collected automatically:

IP address, browser type, device information
Pages visited, time spent, click behaviour
Cookies and similar tracking technologies (see Section 6)

We also reserve the right to collect general demographic and anonymous information that does not personally identify you; such information is not linked to your identity.

3. How We Use Your Information

We use your information to:

Process and fulfil orders, including corporate and bulk orders
Communicate order confirmations, shipping updates, and customer support
Send marketing communications by email, where you have consented, and you may opt out at any time
Improve our Website, products, and customer experience
Detect and prevent fraud
Comply with legal obligations, respond to law enforcement requests, or as otherwise required by law

3.1 WhatsApp Communications

We use your phone number to send order updates and delivery notifications and, where you have separately opted in, promotional broadcasts via WhatsApp. WhatsApp communications are sent only with your explicit consent, which is distinct from your consent to receive marketing emails. You may opt out of WhatsApp broadcasts at any time by messaging “STOP” on the relevant WhatsApp number or by writing to us at wow@hawabazi.shop.

4. Sharing of Information

We do not rent, trade, or sell your personal information to any third party for their independent marketing purposes without your consent. We may share your information with:

Logistics and courier partners, to fulfil deliveries
Payment gateway providers, to process transactions
Marketing and analytics platforms (such as Meta, Google, and email/WhatsApp service providers), where you have consented to marketing communications
Government or regulatory authorities, or law enforcement, where required by applicable law or legal process
A successor entity, in the event of a merger, acquisition, or sale of business assets, who will continue to be bound by this Privacy Policy in relation to your data

All third parties are required to handle your data in accordance with applicable data protection standards on a commercially reasonable basis.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, tax, or reporting requirements.

6. Cookies

The website uses cookies and similar technologies (such as pixel tags) to recognize repeat visitors, remember your preferences, analyze traffic patterns, and serve relevant advertising. Cookies used for advertising do not contain personal information. You can control or disable cookies through your browser settings; note that declining cookies may affect your experience of certain features on the website, and we recommend leaving them enabled for the best experience.

7. AI-Generated Content and Tools

Hawabazi may use artificial intelligence tools, including AI-generated video, imagery, or written content, as part of its marketing, advertising, and content creation activities. Where any AI-powered feature on the Website or in our communications involves interactive input from you (for example, a form, chatbot, or personalization tool), any personal information you submit through that feature will be handled in accordance with this Privacy Policy. Hawabazi does not use your personal data to train third-party or public AI models without your explicit consent.

8. Data Security

We use reasonable technical and organizational security measures to safeguard your personal information, including encryption for payment data via our payment gateway partners. We may engage third parties, in or outside India, to store your data and will require such third parties, on a commercially reasonable basis, to adopt adequate security standards. Notwithstanding the above, we shall not be held responsible for any loss, damage, or misuse of your data attributable to a force majeure event (see Section 12).

9. Your Rights

Subject to applicable law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or outdated information
Withdraw your consent for the use of your personal information at any time, by writing to us at wow@hawabazi.shop; withdrawal will apply prospectively and not retrospectively, and may result in discontinuation of services for which that information was required
Request deletion of your personal information, as set out in Section 10 below

10. Personal Data Deletion Requests

You may request deletion of your personal data by contacting us at wow@hawabazi.shop. To process your request, we will need sufficient information to verify your identity and account ownership, such as your registered email, phone number, or order details; in some cases we may request identity verification documents. Upon successful verification, your personal data will be deleted from our active systems within a reasonable timeframe.

Certain information may be retained where required for legal compliance, fraud prevention, dispute resolution, or other legitimate business purposes. Deletion requests do not apply to anonymized or non-identifiable data. By submitting a deletion request, you acknowledge that certain services may no longer be available to you following deletion, and Hawabazi shall not be liable for any resulting loss of access.

11. Children’s Privacy

While Hawabazi sells children’s apparel, our website and accounts are intended for use by adults (parents/guardians) purchasing on behalf of children. We do not knowingly collect personal information directly from children under 18.

12. Force Majeure

We shall not be held responsible for any loss, damage, or misuse of your data or information where such loss, damage, or misuse is attributable to an event beyond our reasonable control, including sabotage, fire, flood, explosion, acts of God, civil commotion, strikes, riots, war, government action, computer hacking, unauthorized access to computer data or storage devices, computer crashes, or breach of security or encryption.

13. Third-Party Links

The website may contain links to third-party websites. We are not responsible for the privacy practices of such websites and encourage you to review their policies separately.

14. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last Updated” date.

15. Grievance Redressal

Any discrepancies or grievances regarding the processing of your personal information should be directed to our designated Grievance Officer:

Name: Krishna Pandit

Email: wow@hawabazi.shop

Address: Nihal Vihar, Nangloi, New Delhi