Terms & Conditions

Last Updated: 15 July, 2026

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the website hawabazi.shop (“Website”, “Site”) and any purchases made through it. The Website is owned and operated by Hawabazi (“Hawabazi”, “we”, “us”, “our”), having its registered office at Nihal Vihar, Nangloi, New Delhi, India.

By accessing or using the Website, creating an account, or placing an order, you (“user”, “customer”, “you”) agree to be bound by these Terms. If you do not agree, please do not use the Website.

2. Eligibility

You must be at least 18 years of age, or be using the Website under the supervision of a parent or legal guardian, to place an order. By placing an order, you confirm that you are legally competent to enter into a binding contract under the Indian Contract Act, 1872.

3. Products and Pricing

3.1 All products listed on the Website, including apparel for men, women, and children, are subject to availability.

3.2 Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Hawabazi reserves the right to change prices at any time without prior notice; the price applicable at the time of order confirmation shall apply to that order.

3.3 Product images are for representation purposes. Minor variations in colour, texture, or print may occur due to screen settings, lighting, or manufacturing batches. We cannot guarantee that your device’s display of any colour will be fully accurate.

3.4 In the event of a pricing or listing error, Hawabazi reserves the right to cancel the order and issue a full refund, even after order confirmation.

4. Orders and Order Acceptance

4.1 Placing an order on the Website constitutes an offer to purchase. An order is only confirmed once Hawabazi sends an order confirmation via email or SMS.

4.2 Hawabazi reserves the right to refuse or cancel any order at its discretion, including in cases of suspected fraud, unauthorised or illegal activity, pricing errors, or unavailability of stock. Where payment has already been made, a full refund will be issued.

4.3 We reserve the right to limit or cancel quantities purchased per person, per household, or per order, including orders placed under the same account, payment method, or shipping/billing address. We reserve the right to limit or refuse orders that, in our reasonable judgment, appear to be placed by dealers, resellers, or distributors seeking to bypass our Bulk Order or Corporate Gifting programme. Where we cancel or modify an order under this clause, we will attempt to notify you using the contact details provided at checkout.

5. Corporate Gifting and Bulk Orders

5.1 Orders placed through the Corporate Gifting or Bulk Order programme are governed by a separate quotation, purchase order, or agreement issued to the corporate client, in addition to these Terms.

5.2 Customisation requests (logo embroidery, screen printing, branding) are subject to a separate approval process, minimum order quantities, and lead times as communicated at the time of quotation. Customised or personalised products are non-returnable and non-refundable except in the case of a manufacturing defect.

5A. Bulk Order Minimum Quantities

Bulk orders are subject to a minimum order quantity (MOQ) of 15 to 20 units per style/design, as confirmed at the time of quotation. Orders below the applicable MOQ may be declined, subject to a revised per-unit price, or fulfilled at Hawabazi’s discretion. MOQ, pricing tiers, and lead times will be communicated in writing prior to order confirmation and will supersede any conflicting figures mentioned elsewhere.

6. Payments

6.1 Payments may be made through the payment methods listed on the Website at checkout, including but not limited to credit/debit cards, UPI, net banking, and other third-party payment gateways.

6.2 All payment transactions are processed through secure third-party payment gateways. Hawabazi does not store your card or banking credentials. Your information may be transferred unencrypted where it involves standard network transmission; however, payment card information is always encrypted during transfer via our payment gateway partners.

6.3 In case of a failed transaction where the amount has been debited, the amount will be refunded by the payment gateway/bank as per their applicable timelines, typically 5–10 business days.

7. Shipping and Delivery

7.1 Hawabazi currently ships only within India, to addresses serviceable by our logistics partners. Hawabazi does not offer international shipping at this time.

7.2 Estimated delivery timelines are provided at checkout and on the order confirmation and are indicative, not guaranteed. Hawabazi is not liable for delays caused by courier partners or events covered under Section 15 (Force Majeure).

7.3 Risk in the goods passes to the customer upon delivery to the address provided at checkout.

7.4 It is the customer’s responsibility to provide accurate shipping information. Hawabazi is not responsible for non-delivery or delay due to incorrect or incomplete addresses provided by the customer.

8. Intellectual Property

8.1 All content on the Website, including the Hawabazi name, logo, tagline “Apni Hawa Banao”, product designs, photography, graphics, and text, is the intellectual property of Hawabazi and is protected under applicable Indian intellectual property laws.

8.2 You may not reproduce, distribute, modify, sell, resell, or exploit any portion of the Website, its content, or the Service without prior written consent from Hawabazi.

8A. Influencer and Brand Partner Disclosure

8A.1 Hawabazi runs a creator and influencer collaboration programme under which products may be provided to creators, influencers, or partners on a barter, gifted, or promotional basis (“Partner Products”).

8A.2 Partner Products are provided solely for the personal use and content creation purposes of the creator/partner and are not intended for resale, re-gifting, or commercial redistribution.

8A.3 Any content created using Partner Products, including but not limited to photographs, videos, and social media posts, is governed by the terms of the separate creator/partner agreement entered into between Hawabazi and the individual creator, and not by these Terms. In case of any conflict between these Terms and a specific creator agreement, the creator agreement shall prevail solely with respect to that collaboration.

8A.4 These Terms (including the return, refund, and exchange provisions) do not apply to Partner Products, which are governed exclusively by the applicable creator/partner agreement.

9. User Accounts

9.1 You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. We will not be liable for any loss or damage arising from your failure to protect your password or account.

9.2 You may delete your account at any time by writing to us; however, we may retain a backup of your registration information for as long as required under applicable law.

9.3 Hawabazi reserves the right to suspend or terminate accounts that violate these Terms or are used for fraudulent activity.

10. Prohibited Use

You agree not to, and agree not to permit any third party to, use the Website to:

1. violate any applicable law, including intellectual property, privacy, or data protection law;
2. transmit any content that is defamatory, obscene, harmful to a child, infringing of another’s rights, or otherwise unlawful;
3. impersonate any person or misrepresent your affiliation with any person or entity;
4. transmit worms, viruses, or other malicious code, or attempt to gain unauthorised access to the Website’s systems;
5. engage in fraudulent transactions or chargebacks, or misuse the return/refund process; or
6. collect or harvest personal information of other users, or scrape, crawl, or spider the Website without our written consent.

A breach of this Section may result in immediate suspension or termination of your access to the Website.

11. Disclaimer of Warranties

The Website and all products and services made available through it are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement, except as required under applicable Indian consumer protection law. We do not warrant that the Website will be uninterrupted, timely, secure, or error-free, or that any product will meet your expectations in every respect. Where Hawabazi uses any AI-assisted or generative tools as part of the Website experience (for example, product recommendations or styling suggestions), you acknowledge that such tools may occasionally produce inaccurate or unreliable output, and any reliance on such output is at your own discretion.

12. Limitation of Liability

To the maximum extent permitted under applicable law, in no event shall Hawabazi, its directors, officers, employees, or affiliates be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, revenue, or data, arising from your use of the Website or products purchased, whether based in contract, tort, or otherwise. Hawabazi’s total liability arising out of any order shall not exceed the value of that order. Nothing in this Section limits any right or remedy available to you under the Consumer Protection Act, 2019, or other applicable mandatory law.

13. Indemnification

You agree to indemnify and hold harmless Hawabazi, its officers, directors, employees, and affiliates from any claim or demand, including reasonable legal fees, made by any third party arising out of your breach of these Terms, your violation of any law, or your violation of the rights of a third party.

14. Third-Party Links and Tools

The Website may contain links to, or integrate with, third-party websites or tools that Hawabazi does not control. We are not responsible for the content, accuracy, or practices of such third parties, and any use of third-party tools is at your own risk. Complaints regarding third-party products or services should be directed to the relevant third party.

15. Force Majeure

Hawabazi shall not be liable for any failure or delay in performing its obligations under these Terms, including delivery timelines, where such failure or delay arises from causes beyond its reasonable control. This includes, without limitation, acts of God, fire, flood, explosion, epidemic or pandemic, war, civil unrest, strikes or labour disputes, government action, courier or logistics network failure, internet or telecommunications outages, or unauthorised computer access, hacking, or cyberattack.

16. Severability

If any provision of these Terms is held to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and Refund, Return and Cancellation Policy, constitute the entire agreement between you and Hawabazi regarding your use of the Website, and supersede any prior agreements or communications, whether oral or written, on the subject.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.

19. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the details of the Grievance Officer are as follows:

Name: Krishna Pandit

Email: wow@hawabazi.shop

Address: Nihal Vihar, Nangloi, New Delhi

Response timeline: Acknowledgement within 48 hours, resolution within 30 days

20. Changes to Terms

Hawabazi reserves the right to update these Terms at any time by posting the revised version on this page. Continued use of the Website after such changes constitutes acceptance of the revised Terms.

21. Contact Us

For any queries relating to these Terms, contact us at wow@hawabazi.shop.