Last Updated: 15 July, 2026
1. Overview
At Hawabazi, we want you to love what you wear. This policy outlines the terms under which returns, exchanges, refunds, and cancellations are processed for orders placed on hawabazi.shop.
2. Eligibility for Returns
2.1 Returns are accepted within 7 days of delivery, provided the product is:
- Unused, unwashed, and unworn
- In its original condition with all tags, labels, and packaging intact
- Free from stains, odours, or damage not present at the time of delivery
2.2 The following items are not eligible for return or exchange:
- Innerwear (if applicable), for hygiene reasons
- Products marked as “Final Sale” or purchased during clearance sales
- Customised or personalised products (including corporate gifting orders with logo printing/embroidery)
- Products damaged due to misuse after delivery
3. How to Initiate a Return or Exchange
3.1 To initiate a return or exchange, contact us at wow@hawabazi.shop within the eligible window, quoting your order number and reason for return/exchange.
3.2 Size and fit exchanges: All exchange requests, including those for incorrect sizes, must be initiated via email at wow@hawabazi.shop. Once received, our team will verify the order details, delivery date, and product condition over the same email thread before approving the exchange. Exchanges will not be processed over the phone, social media, or WhatsApp without this email verification to ensure order authenticity and prevent misuse.
3.3 Once approved, a reverse pickup will be arranged where serviceable, or you may be asked to self-ship the product to our facility. Return shipping costs, unless the return is due to a defect or error on our part, may be borne by the customer.
4. Exchanges
4.1 Exchanges (for a different size or color, where available) can be requested within 48 hours of delivery, subject to stock availability, and are subject to the verification process outlined in Section 3.2.
4.2 If the desired size/color is unavailable, a refund or store credit will be offered instead, at the customer’s choice.
4.3 Kids’ Collection Sizing Exchanges
We understand that sizing children’s apparel can be harder to judge than adult apparel. For products purchased under the Kids’ Collection, Hawabazi offers a one-time complimentary size exchange within 48 hours of delivery, provided the product is unused, unwashed, and in its original condition with tags intact. This is limited to a size change within the same product and color; it does not extend to a change of product or design.
4.4 Family Drop / Coordinated Set Exchanges and Returns
Products purchased as part of a family drop or coordinated family set may be returned or exchanged individually; the entire set does not need to be returned together. However, if the return or exchange of an individual piece affects your eligibility for a bundle discount or offer applied at checkout, the order value will be recalculated as per the standalone price of the remaining item(s), and any resulting price difference will be adjusted against the refund or store credit issued.
5. Refunds
5.1 Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
5.2 Approved refunds will be processed within 7 business days to the original payment method. For Cash on Delivery orders, refunds will be issued via bank transfer or store credit, as per the customer’s preference.
5.3 Shipping charges (if any) are non-refundable, except where the return is due to a defect, damage, or an error by Hawabazi.
5.4 Store credit, where issued in place of a refund, is valid for 12 months from the date of issue. Store credit is non-transferable, cannot be exchanged for cash, and can only be redeemed on hawabazi.shop.
6. Damaged, Defective, or Incorrect Items
6.1 If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos/video of the product and packaging.
6.2 In such cases, Hawabazi will offer a free replacement, full refund, or store credit at the customer’s choice, at no additional cost to the customer.
7. Order Cancellations
7.1 Orders can be cancelled free of charge before they are shipped. Once an order has been shipped, it cannot be cancelled but may be returned as per Section 2 upon delivery.
7.2 Hawabazi reserves the right to cancel any order due to stock unavailability, pricing errors, or suspected fraudulent activity, with a full refund issued in such cases.
8. Bulk and Corporate Gifting Orders
8.1 Bulk and corporate gifting orders are governed by the specific terms agreed upon at the time of quotation and are generally non-cancellable and non-refundable once production/customization has begun, except in the case of a manufacturing defect.
8.2 Physical Sampling Approval
For corporate gifting and bulk orders, Hawabazi provides a physical product sample to the client prior to full production, covering fabric quality, print/embroidery finish, sizing, and packaging. The client is responsible for reviewing the sample and confirming approval in writing (via email) before bulk production begins.
Once the client has approved the sample and full production has commenced, Hawabazi’s responsibility is limited to delivering the bulk order in accordance with the approved sample. No further adjustments, replacements, refunds, or support will be provided for concerns relating to fabric, fit, print quality, or finish that were part of, or could reasonably have been identified from, the approved sample. This clause does not apply to manufacturing defects arising independently of the approved sample specifications.
9. Force Majeure
Hawabazi shall not be liable for any delay in processing a return, exchange, refund, or cancellation that arises from a cause beyond our reasonable control, including courier network disruption, government action, natural disasters, or other events described in Section 15 of our Terms and Conditions.
10. Contact Us
For any return, refund, or cancellation queries, reach out to:
Email: wow@hawabazi.shop
Address: Nihal Vihar, Nangloi, New Delhi
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